Please take a look at these frequently asked questions. If your question is not answered here, or if you would simply prefer to order your tickets over the phone, you can contact the box office at (312) 494-9509.
FAQ: Table of Contents
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Can I search by program numbers?
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How do I order tickets through this website?
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Can I place my order on the phone instead?
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Why are there items from an old order when I purchase more tickets?
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Why can't I find tickets for certain programs?
1: Is it possible to search for programs by the numbers listed in my program guide?
Yes. Simply enter the program # of interest in the global search field located in the upper right hand corner of the site.
2: How do I order tickets through the website?
To order tickets, follow these three steps:
Click “REGISTER” and follow the instructions on the screen to create an online account.
Once registered, locate programs of interest and select “ADD TO ITINERARY” for each.
Once your itinerary is complete, click the “BUY TICKETS” button on your itinerary page. Follow the instructions within the checkout process.
3: I’m having trouble processing my order online. Is there a number I can call?
You can call our box office at 312.494.9509. The box office is open Monday through Friday from 10:00 am-5:00 pm.
4: My itinerary shows tickets purchased in a previous online order. How do I add to my itinerary without repurchasing those tickets?
For your convenience, your itinerary retains a history of all programs you plan to see. To avoid repurchase of previously ordered programs, simply change ticket quantities to “0” on those events.
5: Are tickets available for all programs featured on the website?
Our new website provides content for both past and upcoming programs, allowing festival patrons to enjoy festival events year round.
To view upcoming events, select “Festival Events” from the navigation on the left, click the Browse Events link at the top of the page, or simply follow this link . Alternatively, you can browse any category at the top of this page, and select the "Upcoming Events" tab on the right.
A 20 year archive of past festival events provides access to audio, video, slideshows, images, transcripts and/or essays for dozens of programs. To access previous events, select a category (Arts & Architecture, History, Literature, etc.) and then choose a program of interest from the "Multimedia" tab on the right. Click LAUNCH MEDIA to experience program content.
